Shipping Rates and Details

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.

Executive Chef only delivers to addresses and post office boxes within Australia.

Your parcel will be delivered by Australia Post's eParcel service, or Fastway Couriers during normal business hours. Upon delivery, a signature may be required. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

Even though at Executive Chef, we take pride in the packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (07) 3844 4413 or by email at info@execchef.com

The following charges are a guide for Standard Rate Delivery:

At present, estimated dispatch time is between one and three working days. However, if you request changes to be made to your order after it’s been placed, your order may take a few extra days to leave our warehouse.

Destination

Small Parcel

(no larger than 22x16x12cm and under 500g)

Small to Medium Parcel

(no more than 3kg)

Medium Parcel

(no larger than 30x43x35cm)

Large Parcel

(no larger than 40x47x57cm or 65x37x24cm)

Extra Large Parcel*

(no larger than 60x47x57cm)

Brisbane Metro

$5

$7

$7

$7

$7

Regional Qld

$5.50

$9.50

$9.50

$9.50

$9.50

ACT

$5.50

$9.50

$9.50

$9.50

$9.50

Victoria

$5.50

$11

$11

$11

$11

NSW Metro

$5.50

$11

$11

$11

$11

Regional NSW

$5.50

$16

$16

$16

$16

Adelaide

$5.50

$13

$13

$13

$13

Regional SA

$5.50

$17

$17

$17

$17

Tasmania

$5.50

$14

$25

$25

$25

Perth

$5.50

$14

$25

$25

$25

Regional WA

$5.50

$18

$30

$30

$30

NT

$5.50

$19

$38

$38

$38

* Should the contents of your Shopping Cart exceed the dimensions of an Extra Large Parcel, your order will be packaged as two or more parcels and freight charges will be quoted accordingly. In the event that you place a very large order and our website is unable to calculate freight, you will be prompted to telephone or email the store for a freight quote.